Returns & Exchanges
We want you to be fully satisfied with your gaming experience, which is why we offer a 30-day return policy for all our retro handheld consoles and accessories. If your device isn't meeting your high-score expectations, we are here to help with a straightforward exchange or refund process.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why you would like to return your console.
Prepare the Package
Place the handheld console back in its original packaging, including all charging cables, SD cards, and instruction manuals provided.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our technicians verify the console's condition and original software, we will process your full refund or ship out your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing